Welcome to the client portal for Ferren Family Counseling LLC. New clients can check appointment availability. Log in to manage your appointments, join telehealth sessions, and complete paperwork. If you don’t have a portal account yet or have forgotten your password, please contact our office. First-Time Clients: Since your appointment involves the reservation of time specifically for you, all initial paperwork must be completed within 48 hours of your appointment time. If not completed, the appointment will be automatically canceled so the therapist will have time to fill your slot. This policy is in place to prevent any No Show clients, as this negatively impacts our therapists' time. If utilizing insurance, please read the following: Ferren Family Counseling offers insurance verification as a courtesy; it is important to know that the information given online or via phone from insurance is often inaccurate. Information that we share as a courtesy related to insurance benefits is based on the information we receive directly from the insurance company. Please call your insurance provider to determine if they will cover mental health/ counseling services, and to determine benefits and financial responsibility. Insurance benefits are based on a contract between you and your insurance provider, and Ferren Family Counseling does not decide client benefits. Your health and safety is important to us! If you or anyone in your immediate family has a fever greater than 100 degrees Fahrenheit and symptoms of lower respiratory illness such as cough, shortness of breath, or difficulty breathing, please call to reschedule your appointment. We do offer telehealth as an option in case of illness. Please call us or reach out to your therapist for further information.

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