Welcome to the KM Collaborative Inc. Client Portal!
Log in to manage your appointments, join telehealth sessions, and complete necessary paperwork. If you don’t have a portal account or have forgotten your password, please contact our office at Admin@kmcollaborative.com or text/call us at (617) 297-8170.
Scheduling Appointments
This platform allows both new and existing patients to schedule appointments conveniently.
New Patients: You can book an intake appointment with your preferred therapist.
However, our admin team will follow up via email, text, or phone to confirm:
- The therapist’s availability
-Your health insurance coverage
-Your patient portal setup
Insurance & Billing
🚨 We DO NOT accept MassHealth Medicaid plans at this time but are in the process of credentialing.
We currently accept the following insurance providers:
✔ Blue Cross Blue Shield
✔ Aetna
✔ Harvard Pilgrim
✔ Cigna
✔ United Healthcare
✔ UMR
✔ Oxford
✔ Mass General Brigham / AllWays (commercial plans only)
Most insurance plans cover a portion of your session costs, but a card on file is required for copays and deductibles. If you have any questions about coverage, please contact your insurance provider using the number on the back of your insurance card.
For billing purposes, you may see charges under the practice owner (Kathia Lambert) or licensed clinical supervisors (Elsa Gonzalez or Sarai Perez). These supervisors oversee therapists working toward full licensure. If your assigned therapist’s name is not listed on your Explanation of Benefits (EOB), don’t be alarmed—this is standard practice.
Cancellation Policy
- 24-hour notice is required to cancel an appointment.
- Late cancellations (less than 24 hours) and no-shows will result in a $125 fee.
- If you have an emergency, please notify your therapist as soon as possible.
Confidentiality
Your sessions are completely confidential, except in the following cases:
- If you are at risk of harming yourself.
- If you are at risk of harming someone else.
- If someone is harming you.
Virtual Sessions Policy
Due to licensing regulations, we can only provide virtual therapy to clients physically located in Massachusetts.
Thank you for choosing KM Collaborative! We’re honored to support you on your journey. 💙